We all think we are doing well with our own customer service. With so much information available on customer service, why is service still one of the biggest complaints by customers? What is the reality? Do customers expect more than is realistic? Is it simply that good service is taken for granted, but one incident of poor service is blown out of proportion?
Perhaps we are blind to our own mistakes. Are we failing to look at our stores from the customers’ perspective? Are we satisfied with service that is just ‘good enough’ because we have so many other concerns to attend to?