As a top Independent Sales Representative with IMAX Worldwide Home, Susan Whitworth is on her second tour-of-duty so to speak, having returned to IMAX recently after working with the company a few years ago. Her enthusiasm for people is what she credits for her long and successful career in the industry, having “grown up” in retail after securing a college degree in merchandising and marketing. She says, “I’m still passionate about what I do every day, and as I tell my clients, I am available 24/7. It’s the best!”
Tell us a bit about yourself.
I have been happily married 41 years. We have 3 grand-gals and they all live in Austin – two at UT and the oldest is out of college. I enjoy tennis and swimming, plus gardening is great therapy after a long day on the road. I was an Arts Award winner, and I am on the board for The Ronald McDonald House and March of Dimes in Austin. I want to pay it forward, I am lucky!
What do you love most about representing IMAX Worldwide Home?
Customer service is very proactive, as is Sales Manager John Kinder – he’s is a treat to work for!
Tell us about some of your favorite customer experience(s):
In general, I love converting leads into new customers by showing them the incredible variety and quality of the IMAX line.
Which is your favorite market and why?
Dallas – on my home turf.
What aspect of your job gives you the greatest satisfaction?
Happy and content clients.
What is the secret to your success?
Service and personally being in front of the clients – not just sending emails and eblasts. It’s important to actually take the time to call on clients and bringing them a tray of brownies doesn’t hurt either! Or, if I know they are watching calories fruit is always a great option. Plus, I like what I do. Each day is a new adventure.
Best compliment you’ve received from a customer or an example of providing great customer service?
“Come and see me, I may need a few things from IMAX!” Another comment received recently, “You’re the first rep I’ve seen since High Point.” Not sure if this is a compliment but better than clients not remembering me!
What are your 3-5 favorite IMAX products this season and why?
All of the acrylic furniture, our extensive artwork selections, and mirrors.